:root {
  --ink: #151a22;
  --rail: #12161d;
  --paper: #f4f0e8;
  --card: #fffdf8;
  --line: #d8d1c4;
  --muted: #6d6458;
  --accent: #2f5bea;
  --accent-ink: #f7f8ff;
  --in: #ffffff;
  --warn: #9a4b12;
  --ok: #1f6b45;
  --font: "Segoe UI", "Helvetica Neue", sans-serif;
  --display: Georgia, "Times New Roman", serif;
}

* { box-sizing: border-box; }
html, body { height: 100%; margin: 0; overflow: hidden; }
body {
  display: grid;
  grid-template-columns: 188px 1fr;
  font-family: var(--font);
  color: var(--ink);
  background: var(--paper);
}
.shell {
  display: grid;
  grid-template-columns: 280px 1fr;
  min-width: 0;
  min-height: 0;
  height: 100%;
}
body.mode-desk .shell { display: none; }
body.nav-hidden { grid-template-columns: 1fr; }
body.nav-hidden .nav { display: none; }
.menu-restore {
  display: none;
  position: fixed;
  top: 12px;
  left: 12px;
  z-index: 30;
  background: #0e1218;
  color: #f4f0e8;
  border: 1px solid #3a4352;
  padding: 8px 12px;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  font-size: 12px;
}
body.nav-hidden .menu-restore { display: inline-block; }
.nav-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  padding: 0 4px 10px;
}
.nav-head .brand-kicker { padding: 0; }
.nav button.nav-toggle {
  background: transparent;
  color: #9aa3b2;
  border: 1px solid #3a4352;
  font-size: 11px;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  padding: 4px 8px;
}
.nav button.nav-toggle:hover { color: #fff; }
.desk-tools { display: none; padding: 16px 36px 0; }
body.nav-hidden .desk-tools { display: block; }
.nav {
  background: #0e1218;
  color: #d5d0c6;
  display: flex;
  flex-direction: column;
  gap: 2px;
  padding: 18px 10px;
  min-height: 0;
  overflow: auto;
}
.nav .brand-kicker { padding: 0; }
.nav button.nav-btn {
  background: transparent;
  color: inherit;
  border: 0;
  text-align: left;
  padding: 8px 10px;
  font-size: 13px;
}
.nav button.nav-btn.active,
.nav button.nav-btn:hover { background: #1c232e; }
.nav a.nav-btn {
  background: transparent;
  color: inherit;
  border: 0;
  text-align: left;
  padding: 8px 10px;
  font-size: 13px;
  text-decoration: none;
}
.nav a.nav-btn:hover { background: #1c232e; }
.desk-wrap {
  display: none;
  min-height: 0;
  height: 100%;
  overflow: auto;
}
body.mode-desk .desk-wrap { display: block; }
.desk { padding: 28px 36px 64px; max-width: 820px; }
.desk h2 { font-family: var(--display); font-weight: 500; margin: 0 0 8px; }
.mejoras { list-style: none; margin: 12px 0 0; padding: 0; display: grid; gap: 12px; }
.mejoras li { border-top: 1px solid var(--line); padding-top: 12px; }
.mejoras time { display: block; color: var(--muted); font-size: 12px; letter-spacing: 0.04em; }
.mejoras strong { display: block; margin: 2px 0 4px; }
.mejoras p { margin: 0; }
.desk-form, .card {
  display: grid;
  gap: 10px;
  margin: 18px 0;
  padding: 16px;
  background: var(--card);
  border: 1px solid var(--line);
}
.desk-form label, .card label { display: grid; gap: 4px; font-size: 13px; }
.desk-form input, .desk-form textarea, .card textarea {
  font: inherit;
  padding: 8px 10px;
  border: 1px solid var(--line);
  background: #fff;
}
.desk-list { display: grid; gap: 12px; }
.dic-fila { display: flex; gap: 8px; align-items: center; margin: 8px 0; }
.dic-fila input { flex: 1; font: inherit; padding: 8px 10px; border: 1px solid var(--line); background: #fff; }
.dic-fila select { font: inherit; padding: 8px; }
.card h3 { margin: 0; font-size: 16px; font-weight: 600; }
.card .meta { color: var(--muted); font-size: 12px; }
.card .row { display: flex; flex-wrap: wrap; gap: 8px; }
.tag {
  display: inline-block;
  margin-left: 6px;
  padding: 1px 6px;
  border: 1px solid #3a4352;
  font-size: 10px;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  color: #8ee0b0;
}

.rail {
  background: var(--rail);
  color: #e8e4db;
  display: flex;
  flex-direction: column;
  min-height: 0;
  height: 100%;
  overflow: hidden;
}
.brand { padding: 28px 22px 16px; border-bottom: 1px solid #2a313c; }
.orden-chats {
  margin-top: 12px;
  width: 100%;
  padding: 8px 10px;
  border: 1px solid #3a4352;
  background: transparent;
  color: #e8e4db;
  font: inherit;
  font-size: 12px;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  cursor: pointer;
}
.orden-chats.activo { border-color: #3d8f63; color: #8ee0b0; }
.copia-box {
  margin: 0 22px 12px;
  padding: 14px 16px;
  background: var(--card);
  border: 1px solid var(--line);
  max-height: 42vh;
  overflow: auto;
}
.copia-box p { margin: 0 0 8px; }
.copia-marcas { display: grid; gap: 6px; margin: 8px 0 12px; }
.copia-fila { display: flex; gap: 8px; align-items: center; justify-content: space-between; }
.copia-marcas label { display: flex; gap: 8px; align-items: center; }
.copia-marcas button { padding: 4px 8px; font-size: 12px; }
.copia-acciones { display: flex; gap: 8px; }
.brand-kicker {
  margin: 0;
  font-size: 11px;
  letter-spacing: 0.16em;
  text-transform: uppercase;
  color: #9aa3b2;
}
.brand h1 {
  font-family: var(--display);
  font-weight: 500;
  font-size: 28px;
  margin: 6px 0 14px;
}
.pill {
  display: inline-block;
  margin: 0;
  padding: 4px 8px;
  border: 1px solid #3a4352;
  font-size: 11px;
  letter-spacing: 0.04em;
  text-transform: uppercase;
}
.pill.live { border-color: #3d8f63; color: #8ee0b0; }
.threads { list-style: none; margin: 0; padding: 8px 0; overflow: auto; flex: 1; }
.threads li.con-marca {
  display: flex;
  align-items: flex-start;
  gap: 4px;
}
.threads li.con-marca .marcar-check {
  margin: 16px 0 0 14px;
  flex: 0 0 auto;
}
.threads li.con-marca button { padding-left: 8px; }
.threads li button {
  width: 100%;
  text-align: left;
  background: transparent;
  border: 0;
  color: inherit;
  padding: 12px 22px;
  cursor: pointer;
  font: inherit;
}
.threads li button:hover,
.threads li.active button { background: #1c232e; }
.threads .name { display: block; font-size: 14px; }
.threads .when {
  display: block;
  margin-top: 2px;
  color: #8b93a0;
  font-size: 12px;
}
.chat-fechas {
  font-size: 13px;
  font-weight: 400;
  color: var(--muted);
}
body.view-simulador .chat-fechas { color: #d8efe9; }
.threads .preview {
  display: block;
  color: #8b93a0;
  font-size: 12px;
  margin-top: 4px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.desk .origen { border: 0; padding: 8px 0 18px; }
.desk .origen-counts li,
.desk .origen-counts b { color: var(--ink); }
.desk .pending-kicker,
.desk .pending-empty { color: var(--muted); }
.desk .pill { color: var(--ink); border-color: var(--line); }
.desk .pill.live { color: var(--ok); border-color: var(--ok); }
  border-top: 1px solid #2a313c;
  padding: 14px 18px 10px;
}
.origen-counts {
  list-style: none;
  margin: 0 0 8px;
  padding: 0;
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 6px 12px;
}
.origen-counts li {
  display: flex;
  justify-content: space-between;
  gap: 8px;
  font-size: 12px;
  color: #e8e4db;
}
.origen-counts b { color: #fff; }

.pending {
  border-top: 1px solid #2a313c;
  padding: 14px 18px 18px;
  max-height: 42%;
  overflow: auto;
}
.pending-kicker {
  margin: 0 0 8px;
  font-size: 10px;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: #9aa3b2;
}
.pending-list { list-style: none; margin: 0; padding: 0; }
.pending-list li button {
  width: 100%;
  text-align: left;
  background: transparent;
  border: 0;
  color: #e8e4db;
  padding: 8px 0;
  cursor: pointer;
  font: inherit;
  font-size: 12px;
  line-height: 1.35;
}
.pending-list li button:hover { color: #fff; }
.pending-count {
  display: block;
  color: #8b93a0;
  font-size: 11px;
  margin-top: 2px;
}
.pending-empty { margin: 0; color: #8b93a0; font-size: 12px; }

.pending-banner {
  margin: 0;
  padding: 12px 28px;
  background: #fff6e8;
  border-bottom: 1px solid var(--line);
  font-size: 13px;
  color: var(--warn);
}
.pending-banner[hidden] { display: none; }
.pending-banner strong { display: block; margin-bottom: 6px; }
.pending-banner ol { margin: 0; padding-left: 18px; }

.stage {
  display: flex;
  flex-direction: column;
  min-width: 0;
  min-height: 0;
  height: 100%;
  overflow: hidden;
}
.stage-bar,
.pending-banner,
.sim-tools,
.copia-box,
.dialogo-box,
.composer,
.hint { flex-shrink: 0; }
.stage-brand { display: flex; gap: 12px; align-items: center; }
.brand-mark {
  width: 42px;
  height: 42px;
  border-radius: 50%;
  background: #075e54;
  color: #fff;
  display: grid;
  place-items: center;
  font-weight: 700;
  letter-spacing: 0.04em;
}
.sim-tools {
  display: none;
  padding: 10px 28px 12px;
  background: var(--card);
  border-bottom: 1px solid var(--line);
}
body.view-simulador .sim-tools { display: block; }
.sim-horario {
  border: 1px solid var(--line);
  margin: 0 0 8px;
  padding: 8px 10px 10px;
  display: flex;
  flex-wrap: wrap;
  gap: 8px 14px;
}
.sim-horario legend { padding: 0 6px; font-size: 12px; letter-spacing: 0.06em; text-transform: uppercase; }
.sim-horario label { font-size: 13px; }
.sim-clock { margin: 0; font-size: 13px; }
.sim-pruebas { display: flex; flex-wrap: wrap; gap: 8px; margin-bottom: 8px; }
.sim-pruebas button { font-size: 12px; padding: 6px 10px; }
.sim-admin { font-size: 13px; }
.sim-admin p { margin: 6px 0; }
.stage-bar {
  display: flex;
  justify-content: space-between;
  gap: 16px;
  align-items: start;
  padding: 20px 28px 16px;
  border-bottom: 1px solid var(--line);
  background: #075e54;
  color: #fff;
}
body:not(.view-simulador) .stage-bar { background: var(--card); color: var(--ink); }
body:not(.view-simulador) .brand-mark { display: none; }
body.view-simulador .stage-bar .muted { color: #d8efe9; }
body.view-simulador .stage-bar button.ghost { color: #fff; border-color: rgba(255,255,255,.35); }
.stage-bar h2 {
  margin: 0;
  font-family: var(--display);
  font-weight: 500;
  display: flex;
  align-items: baseline;
  flex-wrap: wrap;
  gap: 4px 12px;
}
.chat-numero {
  margin: 0;
  font-size: 16px;
  font-weight: 500;
  letter-spacing: 0.02em;
  color: var(--ink);
}
body.view-simulador .chat-numero { color: #d8efe9; }
.chat-numero[hidden] { display: none; }
.muted { margin: 6px 0 0; color: var(--muted); font-size: 13px; }
.actions { display: flex; gap: 8px; flex-wrap: wrap; justify-content: flex-end; }
.dialogo-box {
  flex-shrink: 0;
  max-height: 220px;
  overflow: auto;
  padding: 12px 28px 14px;
  background: #f7f4ee;
  border-bottom: 1px solid var(--line);
}
.dialogo-box p { margin: 0 0 8px; font-size: 12px; letter-spacing: 0.06em; text-transform: uppercase; color: var(--muted); }
.dialogo-box pre {
  margin: 0;
  white-space: pre-wrap;
  font: 13px/1.45 Consolas, "Courier New", monospace;
  color: var(--ink);
}
button, .opt {
  font: inherit;
  cursor: pointer;
  border: 1px solid var(--ink);
  background: var(--ink);
  color: #fff;
  padding: 8px 12px;
}
button.ghost, .actions button {
  background: transparent;
  color: var(--ink);
}
button.ghost { border-color: var(--line); color: var(--muted); }

.log {
  flex: 1;
  min-height: 0;
  padding: 24px 28px;
  overflow-x: hidden;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 12px;
}
body.view-simulador .log { background: #efeae2; }
.bubble {
  max-width: min(560px, 82%);
  padding: 12px 14px;
  white-space: pre-wrap;
  line-height: 1.45;
  font-size: 14px;
  border-radius: 12px;
}
.foto-cliente { display: block; max-width: 100%; max-height: 280px; margin-top: 6px; border-radius: 8px; object-fit: contain; background: white; }
.bubble.in {
  background: #d9fdd3;
  border: 1px solid #c5e6bf;
  align-self: flex-end;
  border-bottom-right-radius: 4px;
}
.bubble.out {
  background: #fff;
  color: var(--ink);
  border: 1px solid var(--line);
  align-self: flex-start;
  border-bottom-left-radius: 4px;
}
.bubble.humano { background: var(--ink); color: #fff; }
.bubble.alerta { outline: 2px solid var(--warn); }
.who { display: block; font-size: 11px; letter-spacing: 0.08em; text-transform: uppercase; margin-bottom: 6px; opacity: 0.7; }
.when { display: block; margin-top: 6px; font-size: 11px; opacity: 0.65; text-align: right; }
.flag {
  display: block;
  margin-bottom: 6px;
  color: var(--warn);
  font-size: 12px;
  font-weight: 700;
}
.choices { display: flex; flex-direction: column; gap: 8px; margin-top: 10px; }
.opt, a.opt {
  display: block;
  text-align: center;
  text-decoration: none;
  background: #fff;
  color: #027eb5;
  border-color: #d8d1c4;
  font-size: 13px;
  border-radius: 8px;
}
.quote-card { display: grid; gap: 4px; }
.quote-card h3 { margin: 0 0 6px; font-size: 15px; }
.quote-card p { margin: 0; }
.quote-card .total { font-size: 18px; margin-top: 6px; }

.composer {
  display: grid;
  grid-template-columns: auto 1fr auto;
  gap: 8px;
  padding: 12px 28px;
  border-top: 1px solid var(--line);
  background: var(--card);
}
.composer[hidden] { display: none; }
.composer input {
  font: inherit;
  padding: 10px 12px;
  border: 1px solid var(--line);
  background: #fff;
}
.hint { margin: 0; padding: 0 28px 16px; color: var(--muted); font-size: 12px; background: var(--card); }

.atencion-lista { display: grid; gap: 12px; }
.atencion-card {
  background: var(--card);
  border: 1px solid var(--line);
  padding: 16px;
  display: grid;
  gap: 6px;
}
.atencion-card h3 { margin: 0; font-family: var(--display); }
.atencion-motivo { margin: 0; font-weight: 700; }
.atencion-card p { margin: 0; white-space: pre-line; }
.atencion-filtros { display: flex; gap: 8px; margin-bottom: 12px; }
.atencion-filtros button[aria-pressed="true"] { font-weight: 700; }
.ayuda-opciones { display: flex; flex-wrap: wrap; gap: 8px; }
.ayuda-opciones button[aria-pressed="true"] { font-weight: 700; }

@media (max-width: 800px) {
  body, .shell { grid-template-columns: 1fr; }
  .nav, .rail { display: none; }
}